Frequently Asked Questions
Everything you need to know about shopping with OMOI.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that certain clearance items and perishables may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines for international orders are calculated at checkout based on your location.
How can I track the status of my shipment?
Once your order ships, you can track it through the link provided in your shipping confirmation email or by logging into your OMOI account dashboard.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.